RETURNS / EXCHANGES

As Returns are often too much trouble  for you as a Customer, we ask you to carefully read the product descriptions about the material and sizing recommendations and contact us incase of any questions!

We are more than happy to help and advise incase of any concerns or questions!

You have the right to return your ordered product within 14 days. The 14 day term starts when the package arrives at your address or package is taken from the post office.

If you would like to return the product, please notice us via email info@suvesuss.ee so we know to expect your package.

The product you wish to return cannot be damaged or have signs of having been worn, it must be in its original packaging and all original tags must be attached to the product. If these conditions are not filled, we have right to deny your request for a return.

EXCHANGES

We do not offer exchanges for international orders. The fastest way to swap out a pair for another style is to return your pair, and place a new order for your desired pair.

RETRUNS

The products must be returned correctly protected, in their original packaging, in perfect condition and with all accessories, instructions and documentation 

Packages that do not contain any element that allows the identification of the sender (order number, name, address, etc) cannot be returned.

If the shoes are damaged, the company reserves the right to request compensation.

The good shall be sent to:

1. When using courier services:

Address:

Suvesuss OÜ

Kärneri 1/2 Tallinn 13521 Estonia

Phone number +372 566 488 11

2. Omniva parcel machine:

Location: Tallinna Rocca al Mare pakiautomaat. Phone number +372 566 488 11

3. Itella Smartpost parcel machine:

Location: Rocca al Mare Kaubanduskeskus. Phone number +372 566 488 11

4. DPD parcel machine: 

Location: Automaat Tallinna Rocca al Mare. Phone number +372 566 488 11

Please note the costs and risks involved in returning the product will be carried by the buyer. 

REFUNDS

Once you order is received at our warehouse it will be inspected by personnel. Refunds are issued to the original payment method during 14 days. Original shipping fees are not refundable.

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